Fourgrounds General Manager

About Fourgrounds

Fourgrounds is a new coffee shop and creative media hub in downtown Plymouth, MI—where craft coffee meets local storytelling. As we prepare for launch, we're hiring a General Store Manager to lead our team, own operations, and build a best-in-class guest experience. This is a ground-floor opportunity to grow with a unique hybrid concept.

Position Overview

The General Store Manager is responsible for all aspects of store operations, from guest service and staff development to inventory management and financial performance. You'll lead a team of baristas and front-of-house staff, while managing costs, enforcing standards, and creating an outstanding environment for customers and employees alike.

Key Responsibilities

Front of House

• Hire, onboard, train, schedule, and coach a high-performing team
• Motivate employees to deliver excellent service
• Provide feedback, coaching, and development to team members
• Enforce store policies and foster a positive, productive workplace
• Maintain a clean, welcoming, and well-organized space
• Address guest concerns promptly and professionally

Back of House & Operations

• Oversee all store operations and report to ownership/corporate staff
• Manage P&L, meet sales targets, and control labor and operating costs
• Maintain accurate par levels, ordering guides, and prep sheets
• Ensure consistency in food and beverage quality, following recipes and procedures
• Keep inventory and retail coolers organized, stocked, and visually appealing
• Maintain high standards for cleanliness, organization, and health code compliance
• Oversee sanitation of workstations, tools, and storage areas
• Ensure compliance with food safety, health codes, and cash handling policies
• Reconcile cash deposits with POS system daily
• Coordinate event strategy with WDIV events team/coordinator

Administrative & Strategic Duties

• Create, manage, and adjust team schedules; approve shift changes and fill-in for absences
• Provide insights and feedback to ownership; help manage workplace change(s)
• Manage employee relations by addressing conflict resolution, performance challenges, and fostering positive interpersonal dynamics
• Represent and promote the Fourgrounds brand in the community
• Support cross-functional collaboration with the in-house media studio
• Coordinate store operations with local programming staff and daily broadcast of station lifestyle show
• Report performance to ownership and help implement operational improvements

Key Qualifications

• 3+ years of experience managing a café or restaurant preferred
• Strong understanding of café operations, food safety, and customer service
• Skilled in balancing supply and demand, ordering, and inventory
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal, organizational and problem-solving skills
• Familiarity with coffee equipment, drinks, and café operations is a plus
• Effective leader with experience coaching and mentoring teams professionally
• Proficiency in POS systems and basic financial reporting
• Skill in maintaining detailed communication and organization in restaurant industry
• Positive and enthusiastic attitude
• Experienced in managing budgets, costs, and business metrics (sales, labor, profitability, etc.)
• ServSafe or food safety certification (or willingness to obtain)
• Ability to work full-time including early mornings, evenings, weekends and holidays